Return and Exchange Policy

Return any of our products within 30 days in “as new” condition and original packaging and we will issue a full refund of your purchase price. Exceptions are stated below. We may deny any return or exchange if it fails to meet our return criteria.

Return Criteria

All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them). All returns and exchanges must be accompanied by the original documentation, instruction manuals, registration, parts and components (including cables, controllers, and accessories) and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange. Kuled reserves the right to deny any return if it fails to meet the return criteria and conditions.

We will not accept the following items for return: (i) items that have been personalized or customized: (ii) special order items, if not part of a Kuled promotional retail sales offering, (iii) items that have been used, altered or that show wear or damage, (iv) clearance items or those marked with a designation such as “Final Sale” or “Non-Returnable.” Please be sure to read the product description carefully before placing your order to ensure that the item will meet your needs.

Additional Conditions:

Promotions and bundles. For promotional items and bundles, all included productsand/or services must be returned together. If a service included in the promotion and/orbundle has been used (for example a used promotional promo code), or the promotion and/orbundle includes a non-refundable item, the full retail value of the service and/or non-refundableitem will be deducted from the refund amount. When a bundle is purchased and only part ofthe bundle is returned, the bundle discount is void, and the total bundle discount will bededucted from the refund.

Upgrade Option and Returns. If you purchased an otherwise returnable product with an upgrade option, returns will be honored within the return period, and special return procedures apply as follows:

  • If you return the product before the upgrade is released, you will not receive the upgrade.
  • If you return the product after the upgrade is released, you must return both the product and upgrade together.

Trial-period offers. If you are taking part in any trial-period offer, you must cancel the service by the end of the trial period to avoid incurring new charges unless we notify you otherwise. If you do not cancel the service at the end of the trial period, you authorize us to charge your payment method for the service.

Return Process

Returns of most items ordered from this website can be initiated immediately online hassle free. To start your return, go to your Order history and follow the steps provided.

  1. To start your return online, go to your Order history.
  2. Click the return link for items that can be returned online and follow the next steps on the screen.
  3. Once you have completed the return, print your return label if applicable.
  4. Attach it to your package. Please cover or remove any previous tracking labels on your package.

 

Status of a Return

Please go to Recent Orders

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